Shipping & Processing

SHIPPING & PROCESSING 

24 hours for your order to be processed *WEEKENDS NOT INCLUDED*

2-3 business days for your order to be shipped to your location *WEEKENDS NOT INCLUDED*

USPS IS EXPERIENCING HIGH VOLUME INCREASES AND DELAYS DUE TO THE IMPACTS OF COVID-19. PLEASE BE PATIENT!  

Once your items are shipped and we have provided you with your tracking number any lost/stolen or damaged goods are on USPS’s behalf. If you received an item with a defect please email londonandkompany@gmail.com within the same day you received your package. Attach a picture and write a description of the defect to discuss further options. 

INTERNATIONAL SHIPPING 

7-10 business days for your order to be shipped to your location *WEEKENDS NOT INCLUDED


PICKUP & DELIVERY 

All pickup orders must be picked up within two week time period. If you can't pickup you can contact us via email londonandkompany@gmail.com to schedule shipping for your items. Pick up is from 6:00 pm - 6:20 pm Monday - Friday. Weekends vary and can be discussed via email or DM. Please contact me via social media or email once you have placed your order so we can set up a time and date for you to pick up your order. Please do not pick up from the address provided if I haven’t confirmed your time and date. Please do not bring any extra people to the address provided. 

Delivery is for Jonesboro, AR area ONLY. If you place a delivery order outside of the city provided your order will be canceled. Please contact me via social media once you have placed your order so we can set up a time and date for delivery. Please have the exact change of the amount that is due if you are paying with cash. 

CASH ON DELIVERY (COD) 

COD is a form of payment meaning you are paying CASH ONLY. Not cash app, PayPal or anything else. Please bring the exact amount of change that is due to receive your order. Please deliver payment within  24 hours to avoid cancellation. 

Thank you for shopping and supporting London & Ko Boutique!