Return/ Exchange Policy

RETURNS 

London & Ko Boutique does NOT offer returns on any items purchased at our online store. Please make sure you purchase the right size and inspect all items carefully before purchasing. Pictures of all items can be seen on the website or any of our social media sites. You can request additional information pictures/videos via email londonandkompany@gmail.com. 

 

EXCHANGES

All exchanges must be made within 5 days of purchase. EVEN EXCHANGES ONLY! Products can not be worn, used, damaged or torn. Products must be in brand new condition. Any product that looks damaged or worn can not be exchanged whatsoever. This is only so we can make sure we aren’t putting any damaged items back into our inventory for other customers to purchase. 

 

DEFECT ITEMS 

If you received an item with a defect please email londonandkompany@gmail.com within the same day you received your package. Attach a picture and write a description of the defect to discuss further options. 

Thank you for shopping and supporting London & Ko Boutique!